Frequently Asked Questions

Sign up with your email and choose whether you're joining as a Footballer or a Scout. You'll be sent a one-time verification code by email — enter it to activate your account before logging in.

Tap "Forgot password" on the login screen and enter your email. You'll receive a reset link/code by email to set a new password.

Go to account settings and choose "Delete account." You can preview what will be removed before confirming — this is permanent. Prefer to keep your data? Use "Deactivate account" instead.

Your position, playing foot, experience, and other details scouts use to evaluate you, plus a profile photo, resume, and highlight videos.

Yes. Upload match footage or highlights from your profile — scouts can view them, and view counts are tracked so you can see engagement.

A Scout profile includes your scouting credentials — country, specialization, experience, and a scouting licence you can upload for verification.

From the Teams section, create a new team — you become the team captain automatically.

Share your team's join link, or approve individual join requests players send you. You can also add footballers directly if you have their details.

Schedule a match by picking a pitch, date/time, and inviting players — either from an existing team or individually. ScoutMate checks pitch availability before confirming.

In a pay-for-all match, the organizer covers the full pitch cost upfront (players join for free). In pay-per-player, the cost is split — each player pays their own share when they join or accept their invite.

No. If a payment is interrupted, you can resume it from the match — it picks up the same payment attempt rather than charging you twice.

A Deal is a scouting opportunity posted by a scout — e.g. "Looking for a Left Winger for Club XYZ" — describing the position, club, country, and age range they're recruiting for.

Create a new Deal with the position, club, country, preferred foot, age range, and a description. Interested players are notified automatically.

Open the Deal and apply directly. The scout who posted it can then view your application.

Yes — start a one-to-one chat from their profile or from a match/deal context. You'll see your full conversation history and unread counts.

You'll get a push notification. You can also check your notifications list in-app at any time, and mark items as read/viewed.

It's a Fantasy Premier League competition tied to your ScoutMate account — you can check the leaderboard, season phases, past winners, and the hall of fame.

Open a support ticket describing your issue. Our team replies within the same ticket thread, and you'll be notified when they respond.